Analytic Quality Glossary


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Citation reference: Harvey, L., 2004-22, Analytic Quality Glossary, Quality Research International,

This is a dynamic glossary and the author would welcome any e-mail suggestions for additions or amendments. Page updated 20 January, 2022 , © Lee Harvey 2004–2022.


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core definition

Process, in the context of quality, is the set of activities, structures and guidelines that:

1. constitute the organisation’s or individuals procedures for ensuring their own quality or standards.

2. constitute the  mechanism for reviewing or monitoring the quality or standards of another entity.

explanatory context

Process, thus, can be about ones own quality mechanisms or refer to the processes that, for example, an external agency prescribes.

analytical review

The Tempus (2001) definition of process is:

a set of interdependent means and actions which transform the input elements into output ones. The means can include staff, facilities, equipment, techniques and methods. ISO 9000 standards are based on the understanding that work as a whole is a process with input and output elements as its results. Output elements are the result of the process and they can be material or immaterial, for example, receipts, software, bank services, measuring equipment or any other product or intermediary product. It is possible to measure input elements, elements in different phases of the process and output elements.

associated issues


related areas

See also






Tempus, 2001, Glossary of the terms related to quality assurance Development of Quality Assurance System in Higher Education (QUASYS) Tempus Joint European Project, UM JEP-16015-2001, accessed 6 September 2012 , still available 8 January 2017.

copyright Lee Harvey 2004–2022

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