Analytic Quality Glossary
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Citation
reference: Harvey, L., 2004, Analytic Quality Glossary, Quality
Research International, http://www.qualityresearchinternational.com/glossary/
This is a dynamic glossary and the author would welcome any e-mail
suggestions for amendments or additions.
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Value for money is one
definition of quality that judges the quality of provision, processes or
outcomes against the monetary cost of making the provision, undertaking the
process or achieving the outcomes.
explanatory
context
Value for money tends to
be equated with value for money expended, although it could take into account
ÔrealÕ cost including hidden costs and opportunity costs.,
analytical
review
Erlendsson (2002)
states:
Value for
money (VFM) is a term used to assess whether or not an
organisation has obtained the maximum benefit from the goods and
services it both acquires and provides, within the resources available to it.
He goes
on to add:
Some elements
may be subjective, difficult to measure, intangible and misunderstood.
Judgement is therefore required when considering whether VFM has been
satisfactorily achieved or not. It not only measures the cost of goods and
services, but also takes account of:
- the mix of quality, cost, resource use,
- fitness for purpose,
- timeliness, and
- convenience to judge whether or not, together, they constitute good
value.
Value for money is one definition of quality (Harvey & Green, 1993).
Quality as value
for money sees quality in terms of
return on investment. If the same outcome can be achieved at a lower cost, or a
better outcome can be achieved at the same cost, then the ÔcustomerÕ has a
quality product or service. The growing tendency for governments to require
accountability from higher education reflects a value-for-money approach.
Increasingly students require value-for-money for the increasing cost to them
of higher education.
Campbell and Rozsnyai, (2002, p. 23) also identify a value-for-money definition of quality:
Quality as value for money. The notion of accountability is central to this definition of quality with accountability being based on the need for restraint in public expenditure, (Lomas, 2000).
Value
for money is often linked to efficiency.
related terms
sources
Campbell,
C. & Rozsnyai, C., 2002, Quality Assurance and the Development of Course
Programmes.
Papers on Higher Education Regional University Network on Governance and
Management of Higher Education in South East Europe Bucharest, UNESCO.
Erlendsson, J., 2002,
Value For Money Studies in Higher Education http://www.hi.is/~joner/eaps/wh_vfmhe.htm
04 January 2002
Lomas,
L. 2002 ÔDoes the Development of Mass Education Necessarily Mean the End of
Quality?Õ, Quality in Higher Education
8(1).